![]() Make sure you're signed in after you've opened it. To begin, use the Epic Games Launcher to launch the Epic Games client.Follow the steps below to change the region of your account: As a result, you'll need to double-check your account region and, if it's incorrect, make the necessary changes. If this is the case, Epic Games will reject any orders you make, and you will get an error notice as a result. This may happen if the present area you're in isn't really the nation you're in. The Install button will change to a Launch button after your games are installed.Īs it turns out, another thing you can do if you see the problem notice is to verify the region of your Epic Games account. The installation procedure will then begin once you choose to Install on a game.All games registered to your Epic Games account may be found on your Library page. You'll be directed to your library, where you may download and play the game you just registered for.The grey "REDEEM" button will become blue and be clickable if your key is legitimate.You may paste or type the key you copied from your download page into the "Enter Your Code" box from here. Within the launcher, this will open a new window. Select the "Redeem Code" option in the pop-up box. When you've signed into your account, go to the bottom left corner of the launcher and click your username.After installing the Epic Games Launcher, open the client and log in with your credentials.This will create your Epic Games product key, which you'll need to sign up for an account.Redeem your Epic Games key by going to your download page and clicking the Redeem your Epic Games key button.Added all CapturingReality Sites to Trusted Sites in Browser and FirewallĪny help would greatly be appreciated! Cheers.You can either redeem your product keys via the Epic Games Redemption website or directly through your Epic Games launcher by following these steps:.Here’s a list of things I’ve tried so far: I’ve not been able to work with it for roughly 2 months now.Īll my other Epic Game services (Launcher, Unreal Engine etc) work perfectly. ![]() I hate to be the annoyed customer but I’m increasingly starting to get frustrated with the service provided (or lack thereof) by the customer support and I’m not able to use my Realit圜apture and the credits on my account that I have purchased. I then filled out a new support request ( #25941594) on Epic Games ( This link referred me directly back to this forum so I’m guessing the answer must be here?! ( forums unrealengine com/t/cant-buy-credits/909082/5?u=fluadlwirt) When I found this out I left another comment in the forum but got no reply. Unfortunately the solutions provided didn’t fix my problem and I noticed, that I am now (and probably was earlier) also not able to sign-in on www capturingreality com/My using the Epic Games account - it immediately redirects me to www capturingreality com and I’m not logged in when I try to. I was inactive for a couple of days and tried the solutions about a week ago. ![]() In the Unreal Engine Support I filled out a bug report without ever hearing back from them.Ībout 3 weeks ago, I commented on a forum post about my issue ( forums unrealengine com/t/cant-buy-credits/909082/3?u=fluadlwirt) and got surprisingly great support from a staff member. I’ve already asked the Epic Games support team for support on this on March 20th ( #25026906) and they referred me to the Unreal Engine Support and closed the request.
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